Core Music CIC – Terms & Conditions

About Core Music  

Core Music CIC sells musical instruments, musical equipment, musical accessories, sheet music, music books and other related music products  via this website, by post, by telephone and fax, for delivery by mail order.

Registered Address: 14a/b Gilesgate, Hexham, Northumberland, United Kingdom, NE46 3NJ.

Registered in England and Wales No. 6273840

VAT Number:  939945950

You can contact Core Music CIC as follows:


Telephone – 01434 601993

Email –

By post – 14a/b Gilesgate, Hexham, Northumberland, UK. NE46 3NJ


Core Music Community Interest Company is a not for profit social enterprise providing affordable access to music for people of all ages and abilities.


By confirming your order either through the website checkout pages or verbally, you accept the following Terms and Conditions:




Availability can vary from product to product. We will usually contact you via the method you supply to inform you of order availability. If you are in any doubt please get in touch via email or telephone prior to purchase.



Payment in full must be received before any goods can be dispatched.

This does not affect your statutory rights.



Responsibility for ownership of the goods passes to purchaser once we have delivered them.

We can only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered, except in cases where payment has been made by cheque, postal order or bankers draft, and the funds have cleared fully against our account. There are NO exceptions to this rule.

Unless otherwise advised, delivery will be made by Royal Mail or courier service, within normal business hours. A signature at this address may be required.

The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately Core Music cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order. If you’d like to speak to us via phone or email, we’ll do everything we can to get your goods to you in time for that all important event.

All delivery times and dates are subject to stock availability and backlogue.
Unfortunately Core Music can in no circumstances therefore compensate for delayed orders.

Damages/shortages must be notified within 3 working days of delivery.

This does not affect your statutory rights.


Our contract

When you place an order to purchase a product from Core Music, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Shipping Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.


Cancellation procedure

You are free to cancel any order before payment has been taken free of charge.

Cancellation requests must be sent to

Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.

Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.

This does not affect your statutory rights.


7 Day Money Back Guarantee

In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for a refund, less carriage costs. Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will arrange collection. The average cost for a collection is £15 but alters depending on size/weight.

Please note that this Money Back Guarantee does not apply to software that has been opened (see below) or hardware that includes software as part of the package, where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.


Returns and Refunds

Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer’s account.
Goods that have been altered from their original condition in any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

Special Order Items

When an item has been ordered in specifically for a customer and is not something we would usually keep in stock, it is only able to be returned if:

Our supplier is prepared to accept the goods back and the customer is prepared to pay all return carriage and re-stocking costs involved.


Faulty Goods


Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods. Outside of 28 days from the date of delivery, we will arrange from the return of faulty goods from us to the manufacturers for repair, under the terms of manufacurer’s warranty. This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.

Orders for software products or hardware that includes software as part of the package, cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened. If further clarification is required on our Returns Policy regarding software and audio/video content, please email:

This does not affect your statutory rights.

Our Contact Details

Our registered head office is at the following address:

14a/b Gilesgate,

Hexham, Northumberland,

United Kingdom,

NE46 3NJ.

Please also see the Contact Us page for further information on how to contact us by telephone (9.30am – 5.30pm, Mon-Fri) and email.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

GAK is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

For further information concerning WEEE regulations, please visit the following web-sites: